Returns

We hope you are thrilled with your purchase, however if you aren't, you can return or exchange the item(s) in accordance with our Returns Criteria below.

 

RETURNS CRITERIA

• The item(s) was returned within 14 days of receiving the item(s).

• The product is in original condition with packaging intact.

• The product is unworn, unwashed or altered with tags still attached.

• Royale Equitation are unable to offer free returns - Shipping costs are non-refundable unless you have received a faulty or incorrect item.

• Royale Equitation will post out the first exchange free of charge for UK orders. Further exchanges will be liable for shipping costs. If the exchange is returned for a refund the exchange shipping will be deducted.

• We recommend sending returns by a reliable trackable service and retain proof of postage as we cannot be responsible for items that are lost in transit.

• Please note, refunds over the value of £300.00 will have a £10.00 handling fee deducted. 

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If you would like a refund, please email us at royaleequitation@gmail.com. Refunds will be credited to the payment method with which the original purchase was made.  Please allow up to 14 working days for a refund to show up on your account.  

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REDIRECTED PARCELS

In the event that your parcel could not be delivered and is returned back to our Head Office, you will have 90 days to request reshipment or refund.

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SHOWS & EVENTS

• We are unable to accept refunds on purchases made at shows/popup shops.

• We are happy to offer an exchange within 14 days of purchase with the original receipt.  Without a receipt we are unable to offer an exchange.

• Postal charges may apply.

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FAULTY ITEMS 

We are very disappointed on the rare occasion our customers receive a faulty product.

If you consider your purchase to be faulty please contact us via email immediately to royaleequitation@gmail.com with a description and clear photographs of the fault so we can investigate. 

Customers are entitled to a full refund or replacement up to 30 days after receipt of the goods if they turn out to be faulty.

Items damaged due to excessive or long term use or not washed according to the provided care instructions are not considered to be faulty.  Only manufacturing faults will be considered.  We will not refund items that are damaged due to incorrect sizing.  

Contact with abrasive items such as velcro and some synthetic saddles can cause friction with soft micro fibre leggings and may result in localised piling (bobbling).  Piling fabric is not a manufacturing fault and will not affect the performance of the leggings, therefore refunds or exchanges are not possible.

 

CONTACT

If you have any issues or would like to contact us, please e-mail us at royaleequitation@gmail.com